Dear Home Owner,
Thank you for having us in your home to install your new Vivint Home Security Alarm System. We have created this page to assist you with the operation of your new system, and to address any questions you may have. Please check back from time to time as we will be adding additional information.
Below you will find links with valuable information. Should your question not be
covered here, please feel free to contact customer support at (800) 216-
Your Vivint representative should have left information with you on how you may be eligible for a deduction on your homeowner’s insurance. In some cases this deduction may cover a significant portion of your monthly service charge. Check with your insurance company to see if you qualify for this deduction. Please note that “monitored” smokes usually qualify for even more deductions.
Thank you again for the opportunity to help secure your home and your family. We sincerely hope you enjoy your new alarm system.
Your Vivint Technician(s),
Randy & Sherry Miller
RJ Merchants.com/vivint
(727) 238-
Regular Working Hours (Winter / Spring):
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Helpful Links
False Alarm Prevention
Alarm.com Interactive on You Tube -
Check out Customer Reviews CLICK HERE
See why we use Alarm.com -
Visit Vivint’s home page http://www.vivint.com
User manuals, support, and more –> CLICK HERE
Commonly Asked Questions http://www.vivint.com/support/billing/faq
Contact Vivint http://www.vivint.com/support/billing/contact
Check out Vivint’s Blog –> http://blog.vivint.com/
Log into Alarm.com Services https://www.alarm.com/login.aspx
If you are not currently a Vivint customer, and would like more information about our alarm systems, please inquire by email at sales@rjmerchants.com.
Customer Comments:
(Added July 21/11) In May we decided to try out a Home Security System with the persuasion of representative Troy. He was very thorough, helpful and polite. The same day that we signed up for the service technicians arrived at our home to install the alarm system. Our technicians were Randy and Sherry, a couple who work together. We were very impressed with their efficiency and courtesy. They were here for a couple of hours installing, testing and teaching us how to use the system. Even though it was quite late and they had been working all day, they stayed until they were sure that we were confident with operating it. Due to an obnoxious cat, we had to call for service for a loose wire. Randy came the same day that we called with the request. While here, he checked and tightened all the wires throughout the house. We have found this company to be honest and the service exceptional. We would both feel comfortable recommending them to our family and friends.
Best Regards-
Customer from Aurora IL
Send comments to rsmiller@rjmerchants.com, or if you have a facebook account you may leave your comment below.
Revised 12/29/12
The creation of this website was made possible thanks to Chris Farrell’s Online Membership.
Disclaimer: This website is owned and operated by RJ Merchants. RJ Merchants is not a part of Vivint. The creation of this page is only intended for the added convenience of the customer as this page is for informational purposes only, and neither party may be held responsible for any misuse or misrepresentation of it’s content. If you choose to sign up for email notifications, your information will not be sold, given, or shared with any third party, and it will not be used for any other purpose than to send updates pertaining to your alarm system.
© Copyright RJ Merchants 2012 -
Helpful Tips
Servicing your alarm system
It is good practice to check your system to be sure it is working properly. Contact Vivint customer service for more details.
About This Page
This is a new web page created by your technician(s) to assist you with the operation
of your alarm system and for no other reason. Since it is still in it’s infancy,
we will be periodically adding new content on a consistent basis. Check back from
time to time for updates and new content as it becomes available. We also encourage
you to supply to us your email address on the form located top right on this page
so we can keep you up to date. We will not abuse this information by sending you
tons of e-
How to use your new Vivint GoControl Panel
For more videos about your new Home Security System visit Vivint’s you tube page at http://www.youtube.com/user/VivintHome.
We are still adding content to this site. Please check back with us again soon.
BURGLAR and INTRUSION
Enjoy peace of mind knowing that your home and family are protected from potential
intruders. Your wireless security system creates a blanket of protection that is
nearly impossible to defeat -
FIRE
Regardless of whether or not you have existing non-
ENVIRONMENTAL
Water damage caused by freezing pipes, ground water, or flood conditions can cause real (and expensive) damage to your home. Our monitored environmental sensors help detect water damage risks early, to minimize your home's exposure.
LIFE SAFETY
Vivint’s monitoring packages all include professional monitoring for medical life safety. Using the Panic Pendant, a panic alarm can be immediate triggered to send a police or medical panic signal.
Patented 'Crash and Smash'
An additional layer of security that sends a 'pending alarm' signal to the monitoring station whenever an alarm is triggered. Traditional alarms send a signal after 60 seconds while the system waits to be disarmed.
With Vivint, a signal is sent immediately. If you don't send the proper code, our professional monitoring station will treat it as an intrusion alarm.
Please note: This video was not produced by anyone associated with Vivint Security, and is only intended for educational purposes. Neither Vivint Security, nor RJ Merchants can be held the views expressed and any pricing suggested are not necessarily those of Vivint Security, or RJ Merchants. Pricing is set up accordingly per agreement and package set forth by the Vivint representative. See full Disclaimer at the bottom of this page.
A picture of us will soon be added in this empty space.
Please note: We are still constructing this page and the functionality may reflect as some links may not work properly. Please check back as we will soon finish the setup of this page.
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